Tipson is available in many countries, however all varieties of our teas are not available everywhere. You can find the distributors/contact point given on the pack (for large distributors) online or by contacting us at info@tipsontea.com.

Subscribing Tipson Newsletters will also entitle you for our loyalty program. We periodically send you Newsletters with promotional products, discounts and notices when limited edition rare teas are introduced. Please don’t forget to Subscribe to our newsletter.

We ship to most of the countries in the world and you can view the list here.

If your country of choice is not listed here, please write to us on info@tipsontea.com prior to placing your order and we will confirm whether we are able to arrange shipment for you.

Commonwealth Independent State (CIS) countries such as Russia and Ukraine require special import documents registered to a company, which is not generally available to consumers. If you have the necessary import clearance for CIS countries, please contact us on info@tipsontea.com before placing an order.

Your order payments are confirmed on-screen as well as by an order confirmation email. Leave a few minutes after payment and check your inbox and spam folder for your order confirmation. If you encounter any error message on-screen or did not receive an order confirmation, please contact us at info@tipsontea.com before attempting a new order.

Your password recovery requests are sent by email. Leave a few minutes after your request and check your inbox and spam folder. If you encounter any error message on-screen or did not receive the password recovery email, please contact us at info@ tipsontea.com before attempting a new request.

We make sure that items are packed securely with necessary padding and support. However, we have noticed that some boxes have been opened by local customs for inspection and have been damaged in the process. Our courier partners are trustworthy, hence when they deliver your package to your door-step they will request for a signatory to sign and claim the parcel. If, however there is no such possibility, you can also request that the package be left outside although doing so will be entirely at your own risk. If you receive any items that are damaged, please contact us at info@tipsontea.com with pictures so that we could request the courier for compensation.

We include FDA Prior Notification Forms for all Tea orders shipped to USA or Canada and Phythosanitary Certificates for all orders shipped to Europe and South America. Please contact us at info@tipsontea.com should you require any other documents which may help to clear your teas faster and cheaper.
India: You will be requested to provide a Clearance Authority Letter and KYC form by the courier at the time of clearance.
Turkey, Brazil or Chile: Please provide your TAX ID or RUT Number along with your
order. You could also send it to us on orders@tipsontea.com with your order number.